HELP CENTER | Mask Kingdom®
Shipping & Ordering
The processing of your order, the manufacture of the products and the delivery (free of charge) will take our team a maximum of 10 to 15 working days. We make every effort to ensure that you receive your order as quickly as possible, without compromising the quality of our merchandise.
You can follow the progress of your order by clicking on the following link : Parcel Tracking.
We deliver our products worldwide. There is no minimum quantity required per order and all our deliveries are free of charge (except DOM-TOM).
If your order includes several items, it is possible that these will be sent separately, depending on available stocks and shipping warehouses. Don’t worry, your package will arrive shortly.
Something wrong with the Post Office? Package lost, broken, destroyed?
With our secure delivery, Mask-Kingdom® takes care of the disputes for you. Customer satisfaction is our priority. We don’t blame the carrier by letting you “fend for yourself”. We assume full responsibility by immediately sending you a new package at our expense.
Do not hesitate to contact us by email at firstname.lastname@example.org : our team will do its utmost to meet your expectations.
Cancellation & Return :
Yes, as long as your order is not “in process”.
It is absolutely possible to cancel your order ! However, if the order is already in preparation, the cancellation fee will be 40% of the purchase price.
Do not hesitate to contact us by e-mail at email@example.com : our team will do its utmost to meet your needs !
We are only able to accept a return in the case of a proven product defect.
Our articles undergo very strict quality controls before each shipment. However, if your products have any manufacturing defect, please send us a photo of the product in question (in the original packaging if possible) to firstname.lastname@example.org along with your order number. To be eligible for a return, your item must be unused and in the same condition as when you received it.
All our textiles are accompanied by a size guide to avoid this kind of inconvenience for our friendly customers. Our team has taken care to measure each item and to add the corresponding comment in each description. From then on, the buyer assumes full responsibility for products that are too small / large. Nevertheless, we know that the purchase of such an item can cause great frustration.
Do not hesitate to contact our customer support by email at email@example.com : we will do our best to satisfy you (by offering a possible compensation, for example).
Your security, our priority: our site only offers secure and guaranteed safe payment methods.
We accept :
- Credit Cards
- Debit cards
Our online payment services:
- G2A Pay*
*Paypal – As a banking institution within the European Union, PayPal offers you more than 10 years of experience in secure online payments. It’s simple, fast, free and recognized worldwide for its efficiency.
*G2A Pay – G2A Pay is a global payment platform. It supports more than 150 local and global payment methods (Mastercard, Visa) to give you a maximum of payment possibilities.
Your bank details or credit card information will not be communicated to us under any circumstances. All payments are protected by our 128-bit SSL encrypted payment processor. We do not accept cheques at the moment.
The “HTTPS” present in the URLs of our shop testifies to the quality of our services. HTTPS is the variant of “http” secured by the use of SSL/TLS protocols. HTTPS is used to protect the financial transactions of merchant sites. As e-merchants, we are aware that the use of SSL is becoming indispensable nowadays. It is the best way to protect your data and protect you against hackers and identity theft.
Visually, the SSL certificate is represented by a padlock that appears in the url bar of the web browser. It is also represented by an “s” which stands for “secure” and which is added to the “http” protocol on the website in the address bar.
Other Questions :
We make your shopping as easy as possible.
- You select the desired product(s)
- Click on “add to cart”.
- Click on the shopping cart icon in the top right corner (your “basket”) to complete your shopping.
We also offer you the possibility to create an account to make the process even simpler.
No. Except in exceptional cases, we only accept one discount code per order.
Mask Kingdom® ships its products worldwide legally. However, the buyer is responsible for the import taxes of his country, we decline all responsibility.
If you would like to order in bulk, send an e-mail to our team at firstname.lastname@example.org.